NOOR FLOWER shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of the customer, NOOR FLOWER provides two options of deliveries, ‘Fixed Time Deliveries’ and ‘Free Deliveries’. NOOR FLOWER charges nominal amount from customers for selecting fixed time delivery and such charges are display on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, NOOR FLOWER is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.
Before any festival or major occasions, we suggest you to place your order at least 5 (five) days in advance.
Products that are hand delivered cannot be delivered along with courier products. The products may reach to the recipient at two different times or days.

• • For same-day standard time delivery, orders must be received by NOOR FLOWER before 6:00 pm, Monday - Sunday, IST.
• • For same-day fixed time delivery, orders must be received by NOOR FLOWER before 6:30 pm, Monday - Sunday, IST.
• • For same-day midnight delivery, orders must be received by NOOR FLOWER before 7:00 pm, Monday - Sunday, IST.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may be affected by and may take longer due to Force Majeure Events. In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• • Wrong shipping/delivery address.
• • Recipient not available.
• • Premises locked.
• • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

• • Call the recipient to schedule an appropriate delivery time.
• • Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
• • Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• • Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.

Midnight Deliveries

Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.

Fix Time Deliveries

While we will try our best to ensure the order is delivered as per the fixed time slot selected, subject to the other terms of the shipping disclaimer, the order could be delivered +30 or -30 minutes as per selected time.

We will consider the order executed in the below cases:

• • Wrong shipping/delivery address.
• • Recipient not available.
• • Premises locked.
• • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.